Lagos State Traffic Management Authority, LASTMA, has announced plans to launch a dedicated short code system that will allow residents, particularly motorists, to easily report road incidents and share real-time traffic information.
The General Manager of LASTMA, Olalekan Bakare-Oki, disclosed this during an interview on Monday, noting that the initiative is designed to improve accessibility and communication between the agency and the public.
He explained that the current long-digit contact line would soon be replaced with a simpler, toll-free short code to enhance user convenience.
“The agency is working on ensuring that we get a short code instead of the long digit that is currently running,” he said.
According to him, the system is expected to go live within the next two to three weeks, pending final approval from telecom service providers.
“In the next two to three weeks, our call centre will come up with a short code that will be free. We have completed all necessary arrangements and are only awaiting final approval from the network provider,” he added.
Bakare-Oki noted that installation of supporting infrastructure and equipment is already ongoing to ensure smooth deployment once approval is granted.
He said the platform will enable Lagos residents to report a wide range of issues, including reckless driving behaviour, emergencies, traffic congestion, operational feedback, and other road-related concerns.
He also revealed that the agency currently operates a digital call centre staffed by 10 responders who attend to complaints and inquiries in English, Yoruba, and local dialects.
According to him, LASTMA maintains close coordination with key emergency response agencies such as the Lagos State Ambulance Service, Lagos State Fire and Rescue Service, the police, and the Lagos State Emergency Management Agency.
Bakare-Oki disclosed that between January and March, the agency received close to 300 calls, though he noted a temporary drop due to system adjustments linked to the ongoing transition.
“The system has been experiencing downtime because of the integration,” he said.
He expressed optimism that the short code rollout would significantly improve response efficiency and public engagement once fully operational.
“We assure residents that within the next two to three weeks, we will be fully back online with stronger capacity and improved service delivery,” he added.
